Returns policies

Summary

Kohls
Moosejaw
PureFormulas
Worldwide Golf Shops
Shiekh
Paragon Sports
Nordstrom
Mr. Porter

Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for PureFormulas

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Our guarantee and our no-hassle policies:

30 day return policy

No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*   
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.


Returns policy for Worldwide Golf Shops

Return Policy:

Worldwide Golf Shops is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

The following products may NOT be returned: 

- Special orders
- Custom golf clubs
- Personalized items
- Books and software

Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless purchase qualified for free returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us C.O.D. Please include a copy of your receipt and a note the reason for your return and enclose the slip in the original shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, email address, order number, your Edwin Watts Golf Customer Number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:



Worldwide Golf Shops

Attn: Return Department

1421 Village Way

Santa Ana, CA 92705



Returns and exchanges are accepted only for items purchased from Worldwide Golf Shops. Refunds will be applied based on the original method of payment.

Shipping

Original shipping charges are non-refundable.

Defective Products

All products have a 2 year warranty from date of purchase, if purchased prior to 2 years it is void of warranty.

To return defective products, simply make a note with your name, return shipping address, and daytime phone number. Include a copy of your original invoice which will help expedite your return. If you do not have your original invoice, explain in your note who the original purchaser was and approximate time of the purchase. Explain the problem that you are having with the product, also include any pertinent information you feel you need to tell us.

Return this information, along with all components of the product(head, shaft, all broken parts, etc.) to:



Worldwide Golf Shops

Attn: Returns Department

1421 Village Way

Santa Ana, CA 92705
 
Warranty Claims

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Edwin Watts Golf prior to returning any merchandise for warranty consideration.

Shortages

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

Damaged Goods

If an item reaches you in damaged condition, save the shipping carton and notify Edwin Watts Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise

In order to return golf equipment for exchange or refund, the equipment must be in new and unused condition. If you have hit the clubs at the range, the course, backyard, etc. it is no longer new and is non-returnable.

All apparel and accessories; i.e. shoes, gloves, etc must be in a new and unused and in original packaging with original tags on product.

To send back new equipment, make a copy of your original invoice and include a note with any pertinent information we need to know; i.e. exchange for different type of club, different flex, or different model, or address change. If you cannot locate your original invoice, then please just make a note. If you're shipping to a different address than what we originally shipped to, please include it in your note. Also, include your daytime telephone number and your evening number in case we have any problems with availability, so we will be able to contact you.

Please send the merchandise back to the following address:



Worldwide Golf Shops

1421 Village Way

Santa Ana, CA 92705.
 


Returns policy for Shiekh

Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

Please do not return the merchandise to the manufacturer, we will handle everything.

If you are not pleased with the item you ordered, please download,print and complete this Return/Exchange Form https://static.shiekh.com/media/wysiwyg/CMS/Shiekh_Shoes_Return_Authorization.pdf

From here you have two options.

1. Mail package to:

Shiekh Shoes
Attn: Web Department
1777 S. Vintage Avenue
Ontario, CA 91761

2. Return the item at one of our store locations

You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.

Shiekh Shoes will gladly pay shipping charges up to $13 on returned items if:

- Item is defective.
- Wrong item was shipped.
- Item was missing parts or accessories.

To receive a shipping label, please contact our customer service department at 1-888-5-Shiekh (1-888-574-4354)

Exchanges:

If you wish to exchange an item purchased, please contact our Customer Service Department directly at (888) 574-4354. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.

Refusal of package delivery from our drop ship partners:

A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.


Returns policy for Paragon Sports

If you are not completely satisfied with your order, you may return the merchandise in it's original condition with packaging to Paragon Sports via an insured, trackable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
All Custom Knives and Climbing Equipment are FINAL SALES and are not returnable.
Please use the address label from the packing slip for all returns. If you lost the address label, send all returns to ParagonSports.com., Returns Department, 24 East 18th St., New York, NY 10003.

Paragon Sports reserves the right to limit quantities on any item ordered.
For questions about your order, item quantities or a return, please contact our customer service department at (customerservice@paragonsports.com), or by calling 212-255-8889 (NYC) or 800-961-3030 (Outside NYC) between the hours of 10:00am - 8:00pm Monday thru Saturday and 11:00am - 7:00pm on Sundays, Eastern Time.

QUESTIONS:
Call us at 800-961-3030 or 212-255-8889, Monday thru Saturday 10:00 a.m. to 8:00 p.m. and Sunday 11:30 a.m. until 7:00 p.m. Eastern Time
-or- Send us an email (to customerservice@paragonsports.com).


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Mr. Porter

RETURNS AND EXCHANGES

Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorisation (RMA) number and send your item(s) back to us within 28 days of receiving your order.

More info: http://www.mrporter.com/Help/ReturnsAndExchanges

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